Helpdesk Roundtable

February 11, 2015 @ 2:00 pm – 7:30 pm
Vanasse Hangen Brustlin, Inc. office
$100 for members and guests
Nan Jurgelewicz

All Customer Service and Helpdesk Directors and Managers are invited to attend the next Boston SIM Helpdesk Roundtable session on Wednesday, February 11th from 2:00 to 5:30 p.m. The meeting will be hosted at the offices of Vanasse Hangen Brustlin, Inc. in Watertown, MA, followed by a networking dinner at a local restaurant.

The meeting will be in a roundtable format, so please come prepared to share your experiences and ideas. Whenever possible, bring sample materials we can all reference and/or use as a discussion point.

Please click here to register.

The topics for discussion will be Endpoint Compliance and Training Approach

Endpoint Compliance – Anil Kapoor

How do you know your desktops are protected from viruses, malware and exploits?

We will discuss items such as:

  • What products are used to protect the PC’s?
  • Encryption of laptops and desktops
  • Firewalls
  • Regulatory and Compliance- is your approach of securing endpoints affected by the privacy and regulatory rules such as HIPAA, PCI and PII?

Training Approach

Training of the IT department is often a difficult undertaking. We all know training is needed, but there never seems to be the time to get this done. In this session we will discuss:

  • What certifications do you and your staff have?
  • What technical training gives you the most value add?
  • On premise vs. on line training
  • ITIL and other professional training
  • How to get your staff trained

Tech Apprentice Program

Olu Ibrahim, Tech Boston Employer Account Manager, will also join us at the beginning of the meeting to talk about the Tech Apprentice Program.

Registration and networking will start at 2:00 p.m. and the session will run from 2:30 to 5:30 p.m. We will send a confirmation email to all registrants the day prior to the meeting. Please be sure to email (Nan Jurgelewicz) if you can NOT join us for dinner so we may make the appropriate arrangements with the restaurant.

We encourage all attendees to stay for dinner to continue our discussion, network with other help desk professionals, and help us grow our roundtable group. The cost of $100 includes the meeting and dinner.

Important Note: New Registration System: If you have a prepaid sub for 2015, please contact Nan Jurgelewicz, who will help you register.

Please contact us if you have any questions. We also encourage you to invite your colleagues to attend.

Helpdesk Staff Participation: As long as the senior Helpdesk or Customer Service Manager is a SIM member in good standing, their co-workers or staff who may benefit or contribute to the discussion of a scheduled topic are welcome to attend at the regular member rate for the meeting.

New Help Desk/Customer Service Managers are Welcome:  prospective members may attend one meeting prior to formally joining SIM.

Registration Details:

Cost: $60 (includes the meeting and dinner)

To attend, please register online by Friday, February 6th.

Please click here to register.