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Event Summary

Designed for customer service and helpdesk managers, the Service Desk Roundtable gives you the chance to meet your peers and exchange real-world ideas, experiences, and challenges.

This program provides a collaborative environment for you to share your best practices for procedures, policies, tools, organization, standards, metrics, and management activities.

Why Attend?

  • Connect with IT Managers, Directors, and VP’s who support their Companies internal customer or PC Support.
  • Exchange candid discussions, ideas, and best practices with peers in your market.

  • 1+ Hours
  • Overview of Hosts Customer Support Function, Organization, and Operation.
  • Featured Roundtable Dialogue
  • Networking, Refreshments, Dinner

  • 10-20 Attendees
  • Open to All Members
  • Open to Approved Guests
    • To request a guest attendance, email our Co-Chairs below.

  • In-Person
  • Virtual Option Available ad hoc

  • Meets 4 times a year
  • Subscription available for purchase; subscribers obtain a promo code for each event.
    • A subscription to this program must be purchased at the time of membership approval/renewal/or within the first quarter of the year
  • $60 for Individual In-Person Ticket Purchase
  • $30 for Individual Virtual Ticket Purchase

Our Practitioner Community.

Interested in joining our Service Desk Roundtable Google Group and D-list? Contact our Co-Chairs below to review eligibility and request access. 

Join the Conversation.

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Hugh Cauthers

Service Desk Roundtable

Program Chair

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Thomas Smith

Service Desk Roundtable

Program Chair

Contact Us